I brought my car in and was told I needed a window mechanism installed, had to bring it back TWICE, for them to repair/fix the same part (luckily under warranty). This third time I am bringing it somewhere else, where their mechanics are much more experienced. I know new mechanics have to start somewhere but this is the fourth time, I'm having this same issue (initial problem + 2 repairs + current repair). This place is friendly, but just be careful. Also they charge $100+ for an oil change.
Thank you for taking the time to share your experience. We're glad to hear you found our team friendly, but we're truly sorry for the frustration you've experienced with your window repair. All of the work we perform includes a full 2-year/24,000-mile warranty, and that warranty also covers any work previously completed under warranty. Unfortunately, there are times when suppliers provide parts that experience consistent failures. Based on what you've shared, it appears the replacement part failed not once, but twice. Had we been given the opportunity to perform the repair again, we would have used a different brand of replacement part in an effort to prevent this issue from happening again. We understand why you chose to have the repair completed elsewhere, and while we wish we could have earned the opportunity to make it right, we completely understand your frustration after dealing with the same issue multiple times. We sincerely hope the other shop chose a replacement part that will last, and that you no longer have to deal with this issue. Regarding our oil change pricing, our service includes more than just replacing the oil and filter. We perform a comprehensive digital vehicle inspection and use quality parts and fluids that meet your vehicle's specifications, allowing us to help identify potential concerns before they become larger repairs. Thank you again for your feedback. If you need anything in the future or if there's ever an opportunity for us to assist you again, please don't hesitate to reach out. We truly appreciate your business and wish you the very best.